Basic
Mobile and Desktop Ready
Unlimited used of HDPlus Incident Management Module, includes built-in dashboard, reporting, and search engine. Supports both desktop and mobile.
NO Embedded Advertising or risk of sharing monitored data outside your organization.
- User friendly, no Computer Science degree required
- Full email support, includes alerting Interactive Dashboard
- Powerful and Friendly Search Engine
- “Ca and Ad-Hoc Reporting
- ITIL compliant Audit trail
- Follow-the-SUN-Support
Silver
Mobile and Desktop Ready
All of the “Basic” functionally plus …
HDPlus Core, includes: Incident, Change Control, and Problem Management.
- Import/Export (unlike other software your data is not trapped in HDPlus)
- SLA management and escalation
- Time tracking for billing
- ITIL compliant
- Knowledge base management
- Interactive ticket management, alerts is new ticket is known problem
- Change Control, multiple approver levels
- 7 Languages; including Mandarin
Gold
Mobile and Desktop Ready
All of the “Basic and Silver” functionally plus …
BrMgr – Business Recovery Manager, a Disaster Recovery and Business Continuity Management Solution:
Disaster Recovery and Business Continuity plan templates to accelerate the process, tasks assignment, alerting, and tracking.
Dashboard reports status of plans and continuously monitors and scores quality and readiness of all plans.
During a disaster declaration, sequenced instructions are dispatched to the right individual, at the right time, and with the right information via email and TEXT messaging. All automatic, plus reporting back to the Disaster Recovery Director how the process is progressing.
Enterprise
Mobile and Desktop Ready
All of the Basic, Silver and Gold functionally plus …
Multi-Company or Multi-Division Management.
All of the HDPlus features previously mentioned configured to support multi-division or hierarchical business relationships.
A Parent-Child relationship whereby the Parent company can view Help-desk tickets, DR Business Plans, Assets, and IT Cost Management of a company, division, or child-organization.
Roll out change control policies to other divisions or companies owned by a holding or private equity organization. Manage assets, roll-up assets into one all encompassing report, ensure disaster recovery plans are in place protecting your investment, push out company policies to all employees via email and capture sign-off of each employee.
HDPlus Enterprise includes the following licenses:
- Master License for Parent Organization
- 25 Transferable Child Organization Licenses
- 50 Administrative Users (can be assigned as needed and across companies/organizations)
- 5 DR Administrator Licenses
- 500 Production User Licenses